We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return full priced items for a refund or store credit. Sale items are not eligible for returns or refunds, please read information below on exchange of sale items. Merchandise must be returned within 15 days from purchase.
Merchandise must be returned in the original packaging, with original labels. We suggest you keep all packaging until you have made your final decision to purchase. Final sale items are not eligible for returns or a refund unless faulty.
We do not refund on 'change of mind' purchases. Should the item be returned due to change of mind we will issue a store credit to the value of the purchase.
Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
1. Email your details and the issue to firstname.lastname@example.org
2. Send return items to:
175 Leura Mall
Leura NSW 2780
Please note: if you item was purchased on a preorder, please email: email@example.com for your return.
Please ensure that all products are new, unused and returned in original packaging. Once products have been quality checked and approved, refunds are sent back to your original payment method. Refunds should show on your account in 7-10 working days.
Please note that all postage costs and import fees are non-refundable.
We recommend using a tracked service, as we cannot be held responsible for any packages lost in transit. If the package received is damaged, we will contact you directly so you can take the appropriate action with your shipping company.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first recheck your bank account. Then contact your bank or online company, it may take some time before your refund is officially posted.
SALE ITEMS (IF APPLICABLE)
Finale sale items are not eligible for returns or a refunds. Full priced items purchased during a sale period or with a discount code are eligible for returns or refund.
Be very careful with your selection from the sale items as there is no refunds.
As items are heavily discounted, we are unable to offer a refund for change of mind on sale purchases, however you may request a change of size. If your requested size isn't available, we can't offer a credit note, so please select carefully. Please email firstname.lastname@example.org to ask the team if your required size is available.
If yes, we will require you to post the original item to us at the address below with a prepaid postage bag for us to send you the required size.
Zoe Clare Leura
175 Leura Mall
Leura NSW 2780